Qualifications
Education: High School or greater;
Experience:
Must be bilingual in English and Spanish
Good verbal and written communication skills
Teamwork Environment
Able to work directly with people of all background
Experience in healthcare or customer service setting preferred.
Familiarity with EMR preferred.
Licenses: Not required
Responsible To
Clinic Director (primary) and Lead Patient Care Coordinator
Responsibilities
Represent Spine & Sport according to the company mission & core values;
Enhance the patient experience through all touch points
Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
Maintains strict patient confidentiality in accordance with Spine & Sport policies and standards.
Assist in maintaining the patient chart within EMR including but not limited to: intake, appointment scheduling, demographic information, etc.
Interprets, translates, transcribes all aspects of clinical visits as directed by the licensed provider.
Assist with Non-Patient related tasks as directed by Clinic Director/Supervising Physical Therapist.
Precisely and accurately interprets critical medical advice and information given by the licensed provider into equivalent terminology in the patient's native language.
Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested by the licensed provider.
Clinic Duties
All duties performed in the clinic are non-patient related.
Facilitates patient flow in clinic by proactively: prepping exercise equipment, maintain cleanliness and organization of the clinic including cleaning tables, equipment, and all high contact surfaces;
Assists with translation between patients and clinical staff;
Attend and participate in weekly clinic meetings;
Administrative Duties
Assist with front office tasks as assigned to include, but not limited to:
Checking patients in;
Collecting co-pays;
Assisting patients using the Kiosk;
Scanning/copying documents;
Making phone calls;
Scheduling appointments
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Physical Demands
Requires full range of body motion;
Requires prolonged standing, walking, frequent bending, stooping, stretching, and lifting of 50- 100 pounds with assistance as necessary;
Requires manual and finger dexterity and hand-eye coordination, as well as vision and hearing within normal range;
Requires proficiency in use of office machines such as telephone, laptop, copier, appropriate medical equipment, and gym equipment;
Requires the ability to speak clearly and concisely.
Spine and Sport is an equal opportunity employer.
Pay is $16/hr.
Public Pay Range:
$16/hr
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